Cardiff Bay Surgery (Main Site)

Butetown Surgery (Branch site )

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

  The practice is registered and complies with the Data Protection Act 1998. Any request for notes by a patient, patient’s representative or outside body will be dealt with in ... [continue] Access to medical records

Change of address

If you change name, address or telephone number, please let our receptionists know. If you move outside the practice area you may need to find a GP in your new ... [continue] Change of address

Complaints policy

What should you do if  you want to complain about any aspect of care you have received by the practice. The NHS Wales operates an independent process for raising concerns and ... [continue] Complaints policy

How to register / Our practice boundary

  Please click below a printable registration protocol :   Our practice list is open to people who live in the Grangetown, Riverside, Butetown,  Cardiff Bay and Cardiff City Centre ... [continue] How to register / Our practice boundary


Our Library has a range of useful leaflets providing you with information about a number of healthcare topics. Simply click on the blue title to download the leaflet you would ... [continue] Library

Patient confidentiality

We respect the right to privacy and keep all your health information confidential and secure in line with the 1998 Data Protection Act. It is very important that the NHS ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect patients to treat our staff in a similarly respectful way.   It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Useful telephone numbers

  University Hospital of Wales – 029 20 747747 Llandough Hospital – 029 20 711711 Whitchurch Hospital – 029 20 693191 Velindre Hospital – 029 20 615888 BUPA (Spire Cardiff ... [continue] Useful telephone numbers

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff. If a patient is violent or abusive they will be warned to stop their behaviour. If ... [continue] Violent or abusive behaviour