Cardiff Bay Surgery (Main Site)

Butetown Surgery (Branch site )

Patient rights and responsibilities

  • We aim to treat our patients courteously at all times and expect patients to treat our staff in a similarly respectful way.


  • It is your responsibility to keep your appointments, and to give adequate notice if you wish to cancel.


  • We will maintain standards by ensuring that all doctors and staff undertake continuing education and training.


  • We will inform you of any delays and offer an alternative appointment.


  • We will involve you in discussions on your care and treatment and offer advice on disease prevention and health promotion.


  • We will assist you in obtaining help from other health professionals when this is required.