Call us: 029 200 993 78

Phone lines open 8.00am to 6.30pm

Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us at 8.00am on 029 200 993 78. After initial telephone consult the GP will arrange a face to face appointment if required, same day face to face appointment will be arranged.
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in within 2/3 weeks and up to 6 weeks in advance.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Patients between the ages of 16 – 74 who have not been seen at the surgery for a period of 3 years, may request a consultation with a GP, at which any appropriate inquires and investigations will be made.

Consultations can also be requested by patients over the age of 75, who have not been seen at the surgery for 12 months or more.

Consultations for the over 75s will take place at home if appropriate.

Children under 16 years

Same day consultations are available for children who are under the age of 16 and are having acute symptoms. After clinically triaging, the GP/Nurse will arrange same day face to face consultation if urgent assessment is required.

PLEASE NOTE THAT THE FOLLOWING APPLIES :

All appointments will be through telephone triage , this will include Urgent, Routine and Advanced consultation requests. If deemed necessary the GP/ NURSE will arrange an appropriate time for same day face to face consultations. 

To book a telephone triage please call us on 029 200 993 78

Consultation times

Appointments can be booked during the hours listed below. Note that there are different consultation hours for each surgery:

Cardiff Bay Surgery Main Surgery

Monday 9am – 11.50am and 16.00pm – 17.50pm
Tuesday 9am – 11.50am and 16.00pm – 17.50pm
Wednesday 9am – 11.50am and PM Duty Doctor
Thursday 9am – 11.50 am and 16.00pm – 17.50pm
Friday 9am – 11.50am and 16.00pm – 17.50pm

Cardiff Bay Surgery Branch Surgery

Monday 9am – 1pm
Tuesday 9am – 1pm
Wednesday 9am -1pm
Thursday 9am – 1pm
Friday 9am – 1pm

Patient contact is supported throughout the working hours Monday to Friday (We are closed on Bank Holidays and Weekends).

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Anyone arriving later than 10 minutes after their appointment time will be asked to reschedule for another day.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10.00am.

Date published: 22nd August, 2023
Date last updated: 22nd August, 2023