We run a mix of on the day morning appointments, and pre-bookable morning and afternoon appointments, that can be arranged in person or by telephone. Some morning appointments are available on the day for urgent requests to see a doctor for an acute problem. The rest of the morning appointments and all afternoon appointments can be booked up to two weeks in advance. Please arrive promptly for your appointment. If you are unable to make your appointment, please cancel as soon as possible. We will try to make sure that you see the GP of your choice.
Patients between the ages of 16 – 74 who have not been seen at the surgery for a period of 3 years, may request a consultation with a GP, at which any appropriate inquires and investigations will be made. Consultations can also be requested by patients over the age of 75, who have not been seen at the surgery for 12 months or more. Consultations for the over 75s will take place at home if appropriate.
PLEASE NOTE THAT DURING THE COVID PANDEMIC THE FOLLOWING APPLIES :
All appointments will be through telephone triage , this will include Urgent, Routine and Advanced consultation requests. If deemed necessary the GP/ NURSE will arrange an appropriate time for same day face to face consultations.
To book a telephone triage please call us on 02920099378.
Appointments can be booked during the hours listed below. Note that there are different consultation hours for each surgery:
Cardiff Bay Surgery Main Surgery
Monday 9am – 11.50am and 16.00pm – 17.50pm
Tuesday 9am – 11.50am and 16.00pm – 17.50pm
Wednesday 9am – 11.50am and PM Duty Doctor
Thursday 9am – 11.50 am and 16.00pm – 17.50pm
Friday 9am – 11.50am and 16.00pm – 17.50pm
Cardiff Bay Surgery Branch Surgery
Monday 9am – 1pm
Tuesday 9am – 1pm
Wednesday 9am -1pm
Thursday 9am – 1pm
Friday 9am – 1pm
If you are house bound or too ill to attend the surgery and you require a visit at home, please telephone the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation at the surgery. If you are mobile, then please make every effort to attend the surgery to be seen.
You are welcome to speak to the doctor or nurse by telephone for advice. If you telephone for advice during surgery hours, then the receptionist will take your details and ask the doctor or nurse to call you back once their surgery has finished. If it is an emergency, your call will be transferred immediately. However, we try not to disturb clinicians in the middle of consultations.