Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for notes by a patient, patient’s representative or outside body will be dealt with in...
Change of personal details
If you change name, address or telephone number, please let our receptionists know. If you move outside the practice area you may need to find a GP in your new...
Chaperone Policy
Introduction This Policy is designed to protect both patients and staff from abuse or allegations of abuse, and to assist patients in making an informed choice about their examinations and...
Complaints policy
What should you do if you want to complain about any aspect of care you have received by the practice. The NHS Wales operates an independent process for raising concerns and...
How to register
If you are new to the area we would be delighted to welcome you as a patient Our practice list is open to people who live in the Grangetown, Riverside,...
Patient confidentiality
We respect the right to privacy and keep all your health information confidential and secure in line with the 1998 Data Protection Act. It is very important that the NHS...
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...
Practice Access Standards
Cardiff Bay Surgery is constantly striving to meet the Access Standards as set by Cardiff & Vale UHB as detailed below:
Privacy Policy
This is the privacy notice of : Cardiff Bay Surgery . In this document, “we”, “our”, or “us” refer to Cardiff Bay Surgery Our registered surgery address is at :...
Useful telephone numbers
University Hospital of Wales – 029 20 747747 Llandough Hospital – 029 20 711711 Whitchurch Hospital – 029 20 693191 Velindre Hospital – 029 20 615888 BUPA (Spire Cardiff...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff. If a patient is violent or abusive they will be warned to stop their behaviour. If...
You Said We Did
Click the link below to see how we’ve implemented your feedback! You said we did
Date published: 8th October, 2014
Date last updated: 28th April, 2025